FAQ

ABOUT OPAL

• Who are we?
• -Pull final description from copywriting doc-
• How can I contact the company?
• You can reach us any time at hello@opalpets.com

PRODUCT QUESTIONS

• Do you offer samples?
• TBD
• Do you offer any discounts? 
• Our best deal on Opal is when you join and subscribe to get X% off your first order and X% off all future orders. Update or cancel any time! Learn more about Opal subscriptions here. 
• Subscribe to our Opal newsletter here to stay on top of the latest discounts and sales!
• How do I store the product?
• Opal is best stored in its original container up until the best-by date printed on the label. You can also store the powder in an air-tight container, just make sure it’s not clear so you can best protect the product from light. 
• How long will the product last my dog? 
• Opal’s powder has a shelf life of 18 months from production. Just check the best-by date printed on your pup’s container of Opal powder. 
• Where is the product available for purchase?
• You can buy Opal’s products on our website here as a one-time purchase, or on a subscription.  
• Will my dog like the taste of the product? 
• We worked hard to make sure Opal is SO tasty! So we think your pup will love it. Check out our ingredients here, or read some stories about picky pups that love Opal here. 
• How much do I feed my dog? 
• The amount you feed your dog is based on their meal and their weight. Use our handy calculator here, or follow the instructions printed on the Opal package. 
• Can this product be fed with meat?
• Opal can be fed with an omnivorous diet. We make it easy to feed fresh, plant-based meals for your pup! Grab a free copy of our Opal E-book here! 
• How do I transition my dog to this diet?
• Transition your pup over to Opal by slowly switching over the course of 7-10 days. Start with ⅔ of their old food and ⅓ of the new, fresh food diet, then gradually transition over the 7-10 day period. 

PRODUCT NUTRITION & FORMULATION

• What's the science behind the product? 
• Opal’s nutrition powder was formulated with experts in canine nutrition to meet all AAFCO guidelines for canine nutrition. We created the product to balance fresh, home-made meals with the perfect balance of vitamins and minerals for dogs of all sizes. 
• Who formulated the home cook supplement product? 
• We work with expert formulators and veterarinaians to create our veterinary-approved, products
• What is the shelf life of the product?
• The shelf life of Opal powder is 18 months from production. A best-by date is printed on each package. 
• Where is the product made?
• Opal is made in the USA with non-GMO, 100% vegan, clean ingredients
• Is the product complete and balanced? 
• When added to fresh, home made meals and fed based on our feeding guidelines, Opal creates complete and balanced meals based on AAFCO nutrition standards.
• What about taurine and L. carnitine? 
• We include taurine and L. carnitine in Opal’s powder to ensure your dog is getting plenty of these vital amino acids. 
• What's in the product / ingredients?
• Opal is a vitamin and mineral premix that pet parents can use to balance home-made meals for dogs. Since transparency is important to us, we’ve broken down important information about each ingredient in Opal. Read more here!
• Is the product non GMO?
• Yes! Opal is made in the USA with non-GMO, 100% vegan, clean ingredients
• Is the product vegan? 
• Opal is made in the USA with non-GMO, 100% vegan, clean ingredients
• Is the product grain-free?
• Opal is made in the USA with non-GMO, 100% vegan, clean ingredients
• Do veterinarians recommend the product?
• Yes - We worked with veterinarians to ensure our product meets their standards. Check out what our veterinarian friends have to say about Opal here! 
• Can I feed the product in addition to a commercial diet? 
• No - Commercial diets for dogs already include various vitamins and minerals, so it’s important to not feed Opal powder in addition to a commercial diet. Opal is intended to be fed per our feeding guidelines and as an addition to a fresh, home made diet. 

SUBSCRIPTION

• Do you offer a subscription service?
• We do! Learn more and sign up for your pup here. 
• How much do I save with a subscription service?
• Save X% on your first subscription order and X% on all future orders. Learn more and sign up for your pup here. 
• How do I cancel my subscription? 
• You can edit or cancel your Opal subscription any time! Log in to your account here to make any changes. Need some help? Reach out to us at hello@opalpets.com any time! 

MY ACCOUNT

• How do I access my account?
• Log in to your account here! If you forgot your password, simply click “forgot password” on the account page. If you’re still having trouble logging in, it’s possible you don’t yet have an account set up. Email us for some help any time at hello@opalpets.com

VEGAN / DOG SPECIFIC

• Can dogs really be vegan? 
• Yes! After evolving alongside humans for thousands of years, dogs are omnivores and can thrive on a complete and balanced plant-based diet. Learn more here
• Are there studies on vegan dog food?
• Yes! There are thousands of dogs all over the world thriving on a complete and balanced vegan diet. Visit our page here to view the most comprehensive list of studies and science on vegan diets for dogs. 

• Is opal’s home cooking supplement suitable for puppies?
• Yes - opal’s home cooking supplement is an “all life stages” blend, formulated for both puppies and adult dogs. Make sure to follow the “puppy feeding guidelines” if your dog is under one-year-old. 

• Is opal’s home cooking supplement s suitable for senior dogs? 
• Yes - opal’s home cooking supplement is an “all life stages” blend, formulated for dogs of all shapes, sizes and ages. 
• Is opal’s home cooking supplement suitable for dogs with allergies? 
• A plant-based, home-cooked diet is excellent for sensitive, itchy-prone dogs. A study (link) shows that  the top allergens in dog food are beef, chicken, eggs and cow’s milk. Since you have full control over the macro ingredients in each of your dog’s meal when cooking for them at home, you can leave out all of these ingredients and use nourishing, whole plant foods. Plus, opal’s home cooking supplement contains only clean, non GMO, vegan ingredients. Check out the simple recipes in our e-book here!
• Is opal’s home cooking supplement suitable for dogs that are trying to lose weight? 
• Many dogs lose their extra weight when they switch over to our lean, highly-digestible plant protein diet. 
• Is opal’s home cooking supplement suitable for dogs with diabetes?
• Opal’s home cooking supplement contains only clean, non GMO, vegan ingredients. 
• Is opal’s home cooking supplement suitable for dogs with urinary crystals?
• Opal’s home cooking supplement contains only clean, non GMO, vegan ingredients. We added an ingredient called DL-Methionine, which helps make the urine more acidic and can help to reduce the formation of certain types of urinary stones.
• What do I do if my vet doesn't support my dog's diet? 
• At opal, we work closely with veterinarians who support a nutritionally complete vegan diet for dogs. ---

SHIPPING & RETURNS

• How much is shipping / do you offer free shipping?
• All Opal products arrive to your doorstep with free shipping. Woo hoo!
• How long does shipping take? 
• Shipping takes approximately 2-3 days 
• Can I cancel my order once it's shipped?
• Once your order is shipped, it cannot be cancelled. You and your pup’s happiness is the most important thing to us, though! So please reach out if you have any issues at all: hello@opalpets.com
• What carrier will delivery my order?
• USPS / TBD
• What is Opal's return policy?
• You and your pup’s happiness is the most important thing to us! So please reach out if you have any issues at all: hello@opalpets.com. See our full return policy here. 

HOME COOKING:

• How do I get started with home-cooking for my dog? 
• Beginners fear not - We’ve written up an extensive guide for you here! Please email us with any questions at hello@opalpets.com. We’re here for you! (Optional: attach cute pics of your dog :) ) 
• Is home-cooked plant-based food healthy for dogs?
• Yes! The most important element of any diet for dogs is that it is complete and balanced. When home cooking for your dog, it’s important to include a supplement to ensure they’re nutrient requirements are fully met. Since dogs are omnivores after evolving alongside humans for thousands of years, they can digest and make excellent use of the abundant healthy foods of a plant-based diet. Learn more about home-cooking for your pup here in our Opal Beginners Guide.
• Is home cooking better than buying a commercial diet?
• Compared to a processed kibble or wet food diet, which is heated at very high temperatures, a balanced, home-cooked diet can be rich in absorbable nutrition. Fresh foods have shown to correlate with a longer lifespan in dogs (see one study here). Adding more fresh meals to your dog’s diet is an excellent way to increase their overall health. Just make sure the meals are complete and balanced with a supplement. 
• How long do the recipes take to prepare?
• This can vary! We suggest using simple, quick recipes that are super nutritious and balanced when Opal powder is added. Our favorite go-to recipe is our ___ in the Opal e-book. This recipe takes about 15 minutes to make and only uses __ ingredients. Learn more about home-cooking in our beginners guide here! 
• Can I prepare the recipes in bulk and freeze them?
• Yes! Preparing multiple servings of meals for your dog at once is a great way to save on time and simplify the home-cooking process. Once you cook up the meals, we recommend storing them in air tight, portioned containers for up to 2 weeks in the freezer.   
• Is home cooking cheaper than buying a commercial diet?
• This depends on which recipes you follow, but often using fresh whole foods like veggies, grains and plant-protein and very cost-effective. Most of our simple recipes in the Opal Homecooking E-book are less than $___ per meal and only use ___ ingredients. 
• Can I substitute other foods in the recipes?
• We recommend feeding our suggested e-book recipes as-is since they’re formulated to be complete and balanced nutrition when Opal powder is added at meal time. Remember to always ask your veterinarian if you have any questions about your dog’s home-cooked diet, or send us an email to hello@opalpets.com with any questions! We’re happy to help.